Return Policy

(updated 10/09/2022)

Introduction

By visiting, viewing, or ordering from our website you agree to acknowledge and be bound by the Terms and Conditions outlined in this agreement. This Agreement outlines the trading Terms and Conditions bound to the “company” (WheelsAPE Industries Australia Pty Ltd. )ABN: 20 645 380 721 transactions incorporating but not limited to online, fax, phone, and email orders. Furthermore, this agreement outlines specific terms of use applicable to all aspects of our website. The words “we”, “us”, “The Company”, mean WheelsAPE Industries Australia Pty Ltd. ABN: 20 645 380 721 of “172 Canterbury Road, Bayswater North VIC 3153 Australia”. The words "Customer" “you “and "your" refer to registered users, dealers, customers, resellers, associates, suppliers, or general public visitors to our Web Site. We may amend this Agreement at any time at our discretion by posting the amended terms on our Site. Any amendments to this document will be posted in the online News facility and welcome page. Except as stated below, all amended terms shall automatically be effective immediately after they are posted in the online News facility.

Governing Law

• The Terms and Conditions of this agreement are governed by the applicable statutory rules and regulations enforced by the Federal Government of Australia and the applicable State Government of the user purchasing the goods.

Intended Use

• All material including but not limited to text, images, multimedia, advertisements and downloadable content is published by us and made available to worldwide audiences. If you access this website outside of Australia, you do so at your own risk and you must comply with the rules and regulations enforced by your respective jurisdiction.
• You agree differing terms and conditions exist between local (Australia) and international customers.
• The general public of all ages may view all publicly available material and only copy it for personal use.
• You may only use material for commercial purposes when you have prior written consent from WheelsAPE Industries Australia Pty Ltd. ABN: 20 645 380 721.
• Registered users may be but not limited to general public, employees or representatives of companies, associations, governments or any other corporate entity.

Disclaimer and Limitation of Liability

• All material on our website is provided to you "as is" and "as available". We do not warrant or guarantee the accuracy, adequacy or completeness of this material, and expressly disclaim liability for mistakes, misleading or absent information.
• To the maximum extent permissible by law and unless otherwise specified, we do not warrant, guarantee or make any representations and warranties of any kind, whether express, implied or statutory.
• To the maximum extent permissible by law and unless otherwise specified, we do not warrant, guarantee or make any representations and warranties of any kind, whether express, implied or statutory.
• Whilst we promise to actively combat malicious activities, we do not warrant, guarantee or make any representations our website will be safe from such behaviour including but not limited to viruses, hackers or denial of service attacks. Furthermore, we do not warrant, guarantee or make any representations that our website will be fully accessible at all times and disclaim any loss or damages as a result of it being unavailable.
• To the maximum extent permitted by law, we disclaim liability for any damages, including, without limitation, direct or indirect, special, incidental, compensatory, exemplary or consequential damages, losses or expenses, including without limitation lost or misdirected orders, lost profits, lost registrations, lost goodwill, or lost or stolen programs or other data, however caused and under any theory of liability arising out of or in connection with (1) use of this site, or the inability to use this site by any party; or (2) any failure or performance, error, omission, interruption, defect, delay in operation or transmission; or (3) line or system failure or the introduction of a computer virus, or other technical sabotage, even if we or our employees or representatives are advised of the possibility or likelihood of such damages, losses or expenses.

Refund Policy

• Refunds will only be processed once the company has received the return goods and confirmation of the product(s)original condition.
• All products that have been mounted or used will not be accepted for return.
• Any order paid via any finance option are not eligible for refund.
• Any wheels&tyres package is not eligible for refund.

Any Mounted Product(s) is Non-Refundable. All charges incurred in the order, including shipping, and credit card fees are Non-refundable if it is not a faulty product issue.

Submit a qualified return request

• 1.We only offer the warranty to the original buyer. Any second-hand or traded product(s)is not valid to the company warranty policy .
• 2. Offline retail customers must submit a return request through the retailer where they originally purchased the product.
• 3. The return product to be requested must be unused, uninstalled and in its original condition and original packing, including the Free parts or accessories.
• 4. There is a 10% restocking fee + Credit Card Charge(if applicable )for returns for return made after 15 days of delivery/pick up.
• 5. NO returns accepted after 15 days. NO EXCEPTIONS.

Procedures to follow while making a claim/return

• Submit your claim or your account manager to make the company aware of your claim.
• Include the following items:

1. A copy of the original invoice for the warranted wheels/products.
2. A written statement or email explaining the problem you have encountered, the circumstances in which the problem occurred, and the year, make, and model of the vehicle on which the wheels were initially installed.
3. Clear photo(s) of laser mark of SN number and product information for the warranted wheels/products, which usually located at the inner barrel of the wheels. or Clear photo(s) of the label of the packing boxes which shows the SN number and product information.
4. If you are requesting a return of more than one product, photos of the each product requested can clearly show the different issues on each product.

• Upon receipt of the product(s), Company will inspect them per the warranty claim and contact the customer to determine the appropriate course of action. If it is determined that upon inspection of the returned product(s), it qualifies under the terms of this warranty, Company, will at their own expense, either repair or replace the warranted wheel(s) at its sole discretion. 
• Company assume no responsibility for re-sending, removing or re-installing the wheels on the vehicle, loss of vehicle use, loss of time, convenience, or other consequential expense.
• If the quality of the product is confirmed in advance, the company will arrange a freight company to pick up the product. The customer has to label the product on time and give it to the scheduled freight company according to the company's requirements.
• If the customer sends the goods back on his own, the customer will be responsible for the arrival of the product. Until the goods arrival are confirmed by the company, they will be considered as not returned.
• The passing property: Goods listed in this invoice remain the property of (WheelsAPE Industries Australia Pty Ltd.ABN: 20 645 380 721) until payment is made in full.

This page may be updated from time to time, please refer to the latest version.

Click here https://www.wheelsape.com/shipping-and-pick-up-standard/ to check our product return policy .